Documentation

Everything you need to learn Theoretic Hotels — from your first booking to advanced multi-property workflows. Organised by role so you find what matters to you, fast.

Getting Started Guide

A 30-minute walkthrough that takes you from sign-up to your first paid booking. Covers hotel profile setup, room and tariff configuration, GST slab setup, email SMTP and WhatsApp configuration, demo data, staff creation, and OTA sync. By the end you'll have a live, sellable property.

For Hotel Admins

  • Property & room type configuration, including custom room attributes.
  • GST slab setup (0 / 12 / 18 / 28%) and CGST / SGST / IGST logic.
  • Staff creation, role assignment, and access control.
  • OTA sync with MakeMyTrip, Goibibo, Cleartrip, Yatra, Booking.com, and more.
  • Email SMTP and WhatsApp templates configuration.
  • Reporting, exports (XLS / CSV / PDF), and audit log review.

For Staff (Front Desk, F&B, Housekeeping)

  • Walk-in and reservation check-in / check-out workflows.
  • Booking creation with CRM auto-fetch and multi-room support.
  • Restaurant POS — Create Order, Add Menu, Bills tab workflows.
  • Housekeeping kanban — Queued → In-progress → Inspection → Done.
  • Payments capture in Cash / Card / UPI / Bank / Room modes.
  • Invoice generation with GST breakdown and dual email + WhatsApp dispatch.

For Guests

  • Logging into the guest portal with credentials sent at booking.
  • Viewing folio, paying balance by UPI, downloading invoices.
  • Browsing the restaurant menu and ordering to the room.
  • Accessing property Wi-Fi credentials from the portal.
  • Receiving booking confirmations and invoices via email & WhatsApp.

Module References

Deep-dive articles for each of the 14+ modules — Command Dashboard, Booking Management, Calendar, Guest CRM, Restaurant POS, Housekeeping, Inventory, Invoices, Payments, Expenses, Reports, Notifications, Staff Management, Settings. Each article covers the screen layout, the workflows, the configuration options, and the edge cases.

API Documentation

Full REST API reference for developers and integration partners — authentication, bookings, guests, rooms, POS, payments, invoices, reports endpoints with request / response examples and rate limits. See the API Reference page for the complete spec.

Video Tutorials

Short, role-based video walkthroughs — Your First Booking, Restaurant POS in 5 Minutes, GST Invoicing End-to-End, Housekeeping Kanban, Reports & Exports. Each video is under 10 minutes and shows the actual screen, not slides.

FAQ

Common questions, answered: How do I handle a no-show? What if a guest wants to pay partly in cash and partly by UPI? How do I correct a wrong GST number on an invoice? How do I migrate from my old PMS? How do I add a new property under the same account? Searchable, growing weekly based on real support tickets.

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